We develop a quality management plan for our project, which involves developing policies, objectives, and responsibilities to ensure that the project deliverables meet or exceed customers� requirements and expectations. When we are doing quality planning, the goal is to identify the quality standards necessary to produce the best products or services for our customers.

To start the quality planning process, MDSS Technologies considers enterprise environmental factors, such as regulations, rules, and standards that are related to the project to identify any problems and take measures to eliminate or reduce them. Second, they conduct an investigation aiming at determining whether we have existing organizational assets applicable to the project, historical data, policies, procedures, lessons learned from previous projects that may help us with the project. Third, from the project scope statement, we examine the major goals/deliverables of the project.

For each project, MDSS Technologies develops the followings:

• A quality management plan that includes policies, objectives, and responsibilities required to achieve the desired quality standards.
• A quality metric, which provides the quality control process to be measured.
• A quality checklist to verify process steps have been performed.
• An improvement plan that includes steps for identifying waste, non-value added processes to increase customer value.
• The quality baseline to measure performance.